- the act or process of using words, sounds, signs, or behaviours to express or exchange information or to express your ideas, thoughts, feelings, to someone
- a message that is given to someone
- the ways of sending information to people by using technology
|Description and example
Expressing thoughts clearly, crisply articulating opinions, communicating coherent instructions, motivating others through powerful speech—these skills have always been valued in the workplace and in public life. But in the 21st century, these skills have been transformed and are even more important today.
Effective communication is the foundation to bringing different points of view and relaying the information without losing clarity or focus. Communication skills will teach how to:
- Articulate thoughts and ideas effectively using oral, written and nonverbal communication skills in a variety of forms and contexts.
- Listen effectively to decipher meaning, including knowledge, values, attitudes and intentions.
- Use communication for a range of purposes (e.g. to inform, instruct, motivate and persuade).
- Utilise multiple media and technologies, and know how to judge their effectiveness a priori as well as assess their impact.
- Communicate effectively in diverse environments (including multi-lingual)
- Self-awareness and listening techniques: Communication is a two-way-street. Effective listening will improve your job-effectiveness and work relationships.
- Presentation skills: The ability to speak well in a public forum is what separates average managers from excellent leaders.
- Business writing: Organized, logical and persuasive writing will allow you to break through the clutter to get your message heard.
- Intervention and conflict management: Express your ideas in an honest and direct manner to take control of any conflict or situation without alienating others.
- Assertive communication: Asserting your authority without being heavy-handed is a delicate issue but necessary in earning the respect of those around you.